Facts + Forms

Facts + Forms

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  • Do I have to be a member of the co-op to buy products?

    No! Anyone is able to purchase from the co-op. No membership required.


    If you would like to apply to become a member of the co-op, click here.

  • What is a co-op?

    A co-op is established by a group of people or businesses to provide its members with products, services and expertise.  In our case, the members decided that you do not need to be a member to do business with the co-op.


    All members have one share in the cooperative, and vote that one share on key decisions.

  • What makes us different than other non-cooperatives?

    We do what’s in the best interest of the member vs. in the interest of the business. The board’s purpose is to represent the members and to keep us profitable so it can continue to meet our members' needs. If we are financially successful, the members are financially rewarded through patronage.

  • What is patronage?

    To earn patronage, you must first buy a $100 share of stock.


    Annually, the co-op board determines how much of the profits must be retained for the future growth and success of the cooperative.


    The remaining profits are distributed to the members as patronage.


    Each member’s share of the patronage is based upon his/her purchases from the co-op.


    The co-op board determines what percentage of the patronage is paid in cash and what percentage is paid in additional ownership in the co-operative (called “equity”).


    Annually, the board establishes a minimum threshold for paying out any patronage to individual members.  (ie. We won’t cut a check for $.01 or other small amounts).


    The co-op board annually determines what amount of the “equity” from previous years will be redeemed in cash.

  • Can I buy stock to become a member?

    Yes, anyone involved in Production Agriculture can apply to be a member. Production Agriculture means that you sell animals or crops or receive a share of crops as rent for your land.


    Click here to access our membership applicaiton.

  • How do I become a member?

    Click Here for a Membership Application


    Frequently throughout the year, the board reviews and approves new member applications.


    As soon as your application is approved, you will receive a share of stock in our company.


    If your application is approved, any purchases made from the beginning of our fiscal year will be used in our patronage payments, if applicable.

  • Privacy Policy

    ONLINE PRIVACY POLICY AGREEMENT

    January 19, 2023

    Centerra Co-Op ( Centerra) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect

    and use personal information from those who visit our website or make use of our online facilities and services, and what we

    will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with

    Centerra Co-Op of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy

    standards.

    We reserve the right to make changes to this Policy at any given time. If you have not registered with us and want to make

    sure that you are up to date with the latest changes, we advise you to frequently visit this page. If you are a registered user,

    we will notify you via email of any changes or updates made to this Policy. If at any point in time Centerra Co-Op decides to

    make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this

    information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the

    option as to whether to permit the use of their information in this separate manner.

    This Policy applies to Centerra Co-Op, and it governs any and all data collection and usage by us. Through the use of

    www.centerracoop.com, you are therefore consenting to the data collection procedures expressed in this Policy.

    Please note that this Policy does not govern the collection and use of information by companies that Centerra Co-Op does not

    control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review

    its privacy policy before providing the site with information. It is highly recommended and suggested that you review the

    privacy policies and conditions of any website you choose to use or frequent to better understand the way in which websites

    garner, make use of and share the information collected.

    Specifically, this Policy will inform you of the following

    1. What personally identifiable information is collected from you through our website;

    2. Why we collect personally identifiable information and the legal basis for such collection;

    3. How we use the collected information and with whom it may be shared;

    4. What choices are available to you regarding the use of your data; and

    5. The security procedures in place to protect the misuse of your information.

    Information We Collect

    It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we

    reserve the right not to register you as a user or provide you with any products or services. This website collects various

    types of information, such as:

    ● Voluntarily provided information which may include your name, address, email address, billing and/or credit card

    information etc. which may be used when you purchase products and/or services and to deliver the services you have

    requested.

    ● Information automatically collected when visiting our website, which may include cookies, third party tracking

    technologies and server logs.

    In addition, Centerra Co-Op may have the occasion to collect non-personal anonymous demographic information, such as

    age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address,

    or type of operating system, which will assist us in providing and maintaining superior quality service.

    Centerra Co-Op may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what

    types of services and products may be the most popular to customers or the general public.

    Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of

    surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose

    for which it was requested, and any additional uses specifically provided for in this Policy.

    Why We Collect Information and For How Long

    We are collecting your data for several reasons:

    ● To better understand your needs and provide you with the services you have requested;

    ● To fulfill our legitimate interest in improving our services and products;

    ● To send you promotional emails containing information we think you may like when we have your consent to do so;

    ● To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;

    ● To customize our website according to your online behavior and personal preferences.

    The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be

    determined based upon the following criteria: the length of time your personal information remains relevant; the length of time

    it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within

    which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or

    associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such

    information as stated in this Policy.

    Use of Information Collected

    Centerra Co-Op does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third

    parties.

    Centerra Co-Op may collect and may make use of personal information to assist in the operation of our website and to ensure

    delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as

    a means to keep you informed of other possible products and/or services that may be available to you from

    www.centerracoop.com

    Centerra Co-Op may also be in contact with you with regards to completing surveys and/or research questionnaires related to

    your opinion of current, potential, or future services that may be offered.

    Centerra Co-Opuses various third-party social media features including but not limited to Facebook and other interactive

    programs. These may collect your IP address and require cookies to work properly . These services are governed by the

    privacy policies of the providers and are not within Centerra Co-Op’s control.

    Disclosure of Information

    Centerra Co-Op may not use or disclose the information provided by you except under the following circumstances:

    ● as necessary to provide services or products you have ordered;

    ● in other ways described in this Policy or to which you have otherwise consented;

    ● in the aggregate with other information in such a way so that your identity cannot reasonably be determined;

    ● as required by law, or in response to a subpoena or search warrant;

    ● to outside auditors who have agreed to keep the information confidential;

    ● as necessary to enforce the Terms of Service on our website;

    ● as necessary to maintain, safeguard and preserve all the rights and property of Centerra Co-Op.

    Non-Marketing Purposes

    Centerra Co-Opgreatly respects your privacy. We do maintain and reserve the right to contact you if needed for nonmarketing

    purposes (such as bug alerts, security breaches, account issues, and/or changes in Centerra Co-Op products and

    services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to

    post a notice.

    Children under the age of 13

    Centerra Co-Op’s website is not directed to, and does not knowingly collect personal identifiable information from, children

    under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the

    age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our

    system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such

    information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

    Unsubscribe or Opt-Out

    All users and visitors to our website have the option to discontinue receiving communications from us by way of email or

    newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to

    contact@centerracoop.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific

    website to unsubscribe or opt-out. Centerra Co-Op will continue to adhere to this Policy with respect to any personal

    information previously collected.

    Links to Other Websites

    Our website does contain links to affiliate and other websites. Centerra Co-Op does not claim nor accept responsibility for any

    privacy policies, practices and/or procedures of other websites. Therefore, we encourage all users and visitors to be aware

    when they leave our website and to read the privacy statements of every website that collects personally identifiable

    information. This Policy applies only and solely to the information collected by our website.

    Notice to European Union Users

    Centerra Co-Op’s operations are located primarily in the United States. If you provide information to us, the information will be

    transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy

    became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal

    data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are

    certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and

    use as described in this Policy.

    Your Rights as a Data Subject

    Under the regulations of the General Data Protection Regulation (“GDPR”) of the EU you have certain rights as a Data

    Subject. These rights are as follows:

    ● The right to be informed: this means we must inform you of how we intend to use your personal data and we do this

    through the terms of this Policy.

    ● The right of access: this means you have the right to request access to the data we hold about you and we must

    respond to those requests within one month. You can do this by sending an email to jwarden@centerracoop.com.

    ● The right to rectification: this means that if you believe some of the data we hold is incorrect, you have the right to

    have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.

    You can do this by sending an email to jwarden@centerracoop.com.

    ● The right to erasure: this means you can request that the information we hold about you be deleted, and we will

    comply unless we have a compelling reason not to, in which case you will be informed of the reason. You can do this

    by sending an email to jwarden@centerracoop.com.

    ● The right to restrict processing: this means you can change your communication preferences or opt-out of certain

    communications. You can do this by sending an email to contact@centerracoop.com.

    ● The right of data portability: this means you can obtain and use the data we hold for your own purposes without

    explanation. If you wish to request a copy of your information, contact us at jwarden@centerracoop.com.

    ● The right to object: this means you can file a formal objection with us regarding our use of your information with

    regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an

    email to jwarden@centerracoop.com.

    In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal

    information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will

    contact you if your personal information is ever at risk. For more details regarding our security protections see the section

    below or visit our website at www.centerracoop.com.

    Security

    Centerra Co-Op takes precautions to protect your information. When you submit sensitive information via the website, your

    information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that

    information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar

    and looking for “https” at the beginning of the address of the webpage.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only

    employees who need the information to perform a specific job (for example, billing or customer service) are granted access to

    personally identifiable information. The computers and servers in which we store personally identifiable information are kept in

    a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the

    user’s personal information under our control.

    The Company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and

    confidence in the internet and website use by providing simple and secure access and communication of credit card and

    personal information.

    Acceptance of Terms

    By using this website, you are hereby accepting the terms and conditions stipulated within this Privacy Policy Agreement. If

    you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your

    continued use of our website following proper notification or the posting of any updates or changes to our terms and

    conditions, shall mean that you agree and accept such changes.

    How to Contact Us

    If you have any questions or concerns regarding this Privacy Policy as it relates to our website, please feel free to contact us

    at the following email, telephone number or mailing address:

    Email: jwarden@centerracoop.com

    Telephone Number: 419-281-2153

    Mailing Address:

    Centerra Co-Op

    813 Clark Ave

    Ashland, Ohio

    44805

    The data controller responsible for your personal information for the purposes of GDPR compliance is:

    Jody Kashian

    jkashian@centerracoop.com

    419-281-9426

    813 Clark Ave., Ashland, OH 44805

SAFETY DATA SHEETS

List of Services

List of Services

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